Shipping Policy | Toperkin Bronze

At Toperkin Bronze, every sculpture is carefully inspected and professionally packed before shipment. Whether you purchase a collectible tabletop sculpture or a large custom artwork, we are committed to delivering it safely to your door.

Order Processing

Most in-stock sculptures are processed within 1–3 business days after payment is confirmed, excluding weekends and public holidays.

For made-to-order or custom sculptures, production time varies depending on the design, size, and, and complexity. The estimated production time will be confirmed before your order is is placed.

Processing or production time is separate from shipping time.

Once your order has been has been, you will receive a shipping confirmation email with tracking information.

Shipping Origins

Depending on the product and stock availability, orders may be shipped from our U.S. fulfillment location or our production and fulfillment facility in in China.

The shipping origin does not affect the authenticity or quality of the product. All T. All Toperkin sculptures are produced according to the same quality standards.

If an an order contains multiple products, they may be shipped separately and arrive at different times.

Shipping Destinations

We offer worldwide shipping to most countries and regions, including:

  • United States

  • Canada

  • Australia

  • New Zealand

  • United Kingdom

  • European Union Union

  • Middle East

  • Asia

If your country or or region is not available during checkout, please contact contact us before us before placing your order.

Shipping Methods and Delivery Times

Shipping methods are selected according to the size, weight, destination, and packaging requirements of each sculpture.

Small and Tabletop Sculptures

Most small and tabletop sculptures are shipped by DHL, UPS, FedEx, or another reliable logistics provider.

Estimated delivery times after dispatch:

  • From our U.S. fulfillment location: approximately 5–7 business days

  • From China: approximately 20–30 business days


Large Sculptures and Fountains

Large sculptures and fountains are professionally packed in reinforced wooden crates and shipped by air freight, sea freight, or a specialist logistics provider, depending on the destination and project requirements.

The estimated production and delivery schedule for a large or custom sculpture will be confirmed before the order is placed.

Delivery times are estimates and may vary due to carrier delays, customs procedures, severe weather, public holidays, remote destinations, or peak shipping seasons.


Shipping Cost

We offer free standard door-to-door shipping on most products.

If additional freight charges apply due to oversized dimensions, remote delivery locations, or special delivery requirements, we will contact you and confirm the cost before processing your order.

Customs Duties and Taxes

We generally ship international orders on a DDP (Delivered Duty Paid) basis. Standard shipping, customs clearance, and applicable import duties and taxes are included in the amount paid at checkout unless otherwise stated before purchase.

Under normal circumstances, customers will not be required to pay additional customs duties, import taxes, or brokerage fees when the order is delivered.

Additional charges resulting from incorrect customer information, refused delivery, unsuccessful delivery attempts, destination changes, special import requirements, or circumstances beyond our reasonable control may be the responsibility of the customer.


Order Tracking

Tracking information will be emailed once your order has been dispatched. Depending on the carrier, tracking updates may take 24–48 hours to appear.

Packaging

Every sculpture is professionally protected using multiple layers of packaging materials. Large sculptures and fountains are packed in reinforced export-grade wooden crates to help ensure safe international transportation.

Damaged or Lost Shipments

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos of the outer packaging

  • Clear photos or videos of the damaged sculpture

  • A clear photo of the shipping label

Please retain the item and all original packaging while we review the claim.

After reviewing the case, we will arrange an appropriate replacement, repair, refund, or other resolution. If a shipment is confirmed as lost by the carrier, we will resend the order or issue a full refund.

Incorrect Shipping Address

Please ensure that your shipping address and contact information are complete and accurate before placing your order.

If you need to update your address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has been shipped.

Additional charges resulting from an incorrect or incomplete address, a customer-requested address change after dispatch, a refused delivery, or repeated unsuccessful delivery attempts may be the customer’s responsibility.

Questions?

If you have any questions about shipping, delivery times, or your order, please contact us at support@toperkinbronze.com.

We usually respond within one business day.