Shopping FAQs
A. Orders & Payment
1. Do I need an account to order?
No. You can check out as a guest. Creating an account allows you to track orders and manage your information more easily.
2. What payment methods do you accept?
We accept secure online payments via major credit/debit cards and PayPal. All transactions are encrypted and processed securely.
3. Do you offer bulk or wholesale pricing?
Yes. We offer discounts for bulk purchases as well as wholesale and custom orders.
Please contact us with the product details, quantities, and your expected timeframe, and our team will provide a quotation.
4. Why does my order require payment verification?
For security reasons, some orders may require additional verification. This is a standard procedure to help protect both customers and our store.
B. Shipping & Delivery
5. Do you ship internationally?
Yes. Toperkin ships worldwide. Shipping costs are calculated automatically at checkout based on destination and order weight.
6. How long does delivery take?
Orders are typically processed within 3 business days. Delivery time varies depending on destination and shipping method.
7. How can I track my order?
Once your order is shipped, we will email you a tracking number. Tracking information usually becomes available within 2–3 business days after dispatch.
8. Will I need to pay customs duties?
No. Any customs duties or import taxes charged by local authorities are the responsibility of the buyer.
9. Can I change my billing or shipping address after payment?
If your order has not yet shipped, please contact us as soon as possible. Once an order has been shipped, address changes are no longer possible.
C. Returns & Support
10. Can I cancel or change my order?
If your order has not yet shipped, please contact us as soon as possible. Orders that have already been shipped cannot be canceled.
11. What is your return policy?
Returns or exchanges may be accepted within 30 days of delivery for items with quality issues or incorrect items sent.
Returned items must be unused and in their original condition. Please contact us before sending any item back.
12. Are custom or personalized items returnable?
Custom or personalized items may not be eligible for return. Please contact us before placing your order for details.