Shipping Policy

Welcome to toperkinbronze.com. The terms “we,” “us,” and “our” refer to Topkin International Enterprises Co., Limited, the owner and operator of this website. Toperkin® is our registered trademark and the brand under which our products are designed, manufactured, and sold.

Order Processing

In-stock orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Made-to-order and custom sculptures require additional production time. The estimated production schedule will be stated on the product page or confirmed with you before the order is placed.

Please note that processing time is separate from shipping time.

Shipping Locations

Depending on the product and current stock availability, orders may be shipped from:

• Our U.S. fulfillment location; or

• Our production and fulfillment facility in China.

The shipping origin does not affect the authenticity or quality of the product. All Toperkin sculptures are produced according to the same quality standards.

If an order contains multiple items, the products may be shipped separately.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Orders shipped from our U.S. fulfillment location: approximately 5–7 business days

• Orders shipped from China: approximately 20–30 business days

These delivery times are estimates and are not guaranteed. Delivery may be affected by customs clearance, carrier delays, severe weather, public holidays, remote destinations, or peak shipping seasons.

 

Shipping Costs

We offer free standard door-to-door shipping on most products. If additional freight charges apply due to oversized dimensions, remote delivery locations, or special delivery requirements, we will contact you before processing your order.

Customs Duties and Taxes

We generally ship international orders on a DDP (Delivered Duty Paid) basis. Standard shipping, customs clearance, and applicable import duties and taxes are included in the amount paid at checkout, unless otherwise stated before purchase.

Additional charges resulting from incorrect customer information, refused delivery, unsuccessful delivery attempts, destination changes, special import requirements, or circumstances beyond our reasonable control may be the responsibility of the customer.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing the tracking number and available carrier information.

Tracking information may take up to 48 hours to update after the shipment has been collected by the carrier.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has shipped, we may be unable to change the delivery address. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Damaged Packages

Please inspect your order promptly after delivery.

If your sculpture or package arrives damaged, contact us within 48 hours of delivery and provide:

• Your order number;

• Clear photos of the outer packaging;

• Clear photos or videos of the damaged item; and

• A photo of the shipping label.

Please retain the original packaging while we review the claim. Depending on the circumstances, we will assist with a replacement, repair, or refund as applicable.

Contact Us

If you have any questions about shipping, delivery times, or your order, please contact us through the contact information provided on our website.