Refund policy

Welcome to toperkinbronze.com! The terms “we”, “us” and “our” refer to Topkin International Enterprises Co., Limited, the owner and operator of this website. Toperkin is our registered trademark and brand under which our products are designed, manufactured, and sold.

We accept returns for non-custom, non-made-to-order items within 30 days of delivery.

To request a return, please contact us as soon as possible and email your order number and reason for return to: support@toperkinbronze.com

Return addresses (for authorized returns only):
1. United States: 41 Estling Lake Road, Denville, NJ 07834, USA 
2. Europe:Lungo Dora Firenze 25/A, 10152 Torino (TO), Italy
3. UK：Flat 3 41 Penn Hill Avenue BH149LY Poole, Dorset

Returned items must be unused, in original condition, and packed with the original packaging.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Important Notice for Custom Orders

Customized or made-to-order items are final sale and may not be eligible for return, unless the item is defective or arrives damaged.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with clear photos or videos.
Once verified, we will offer an appropriate solution, such as repair, replacement, or refund.

Refund Processing

Approved refunds will be processed within 3–7 business days after we receive and inspect the returned item.
Please note that banks may take additional time to post the refund.